Terms of Service

By using the bookified.ca web site (“Service”), a service of Bookified Software Ltd (“.bookified”, “bookified.ca”), you are agreeing to be bound by the following terms and conditions (“Terms of Service”).

.bookified reserves the right to update and change the Terms of Service from time to time without notice. Any new features that augment or enhance the current Service, including the release of new tools and resources, shall be subject to the Terms of Service. Continued use of the Service after any such changes shall constitute your consent to such changes. You can review the most current version of the Terms of Service at any time at: https://www.bookified.ca/home/terms-of-service/

Violation of any of the terms below will result in the termination of your Account. While .bookified prohibits such conduct and Content on the Service, you understand and agree that .bookified cannot be responsible for the Content posted on the Service and you nonetheless may be exposed to such materials. You agree to use the Service at your own risk.

Account Terms

You must be 18 years or older to use this Service.
You must be a human. Accounts registered by “bots” or other automated methods are not permitted.
You must provide your legal full name, a valid email address, and any other information requested in order to complete the signup process.
You are responsible for maintaining the security of your account and password. .bookified cannot and will not be liable for any loss or damage from your failure to comply with this security obligation.
You are responsible for all Content posted and activity that occurs under your account (even when Content is posted by others who have accounts under your account).
One person or legal entity may not maintain more than one free account.
You may not use the Service for any illegal or unauthorized purpose. You must not, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

Payment, Refunds, Upgrading and Downgrading Terms

A valid credit card is required for paying accounts. Free accounts are not required to provide a credit card number.
An upgrade from the free plan to any paying plan will end your free trial. You will be billed for your first month immediately upon upgrading.
The Service is billed in advance on a monthly basis and is non-refundable. There will be no refunds or credits for partial months of service, upgrade/downgrade refunds, or refunds for months unused with an open account. In order to treat everyone equally, no exceptions will be made.
All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties.
For any upgrade or downgrade in plan level, your credit card that you provided will automatically be charged the new rate on your next billing cycle.
Downgrading your Service may cause the loss of Content, features, or capacity of your Account. .bookified does not accept any liability for such loss.

Cancellation and Termination

You are solely responsible for properly canceling your account.
All of your Content will be immediately deleted from the Service upon cancellation. This information can not be recovered once your account is cancelled.
If you cancel the Service before the end of your current paid up month, your cancellation will take effect immediately and you will not be charged again.
.bookified, in its sole discretion, has the right to suspend or terminate your account and refuse any and all current or future use of the Service, or any other .bookified service, for any reason at any time. Such termination of the Service will result in the deactivation or deletion of your Account or your access to your Account, and the forfeiture and relinquishment of all Content in your Account. .bookified reserves the right to refuse service to anyone for any reason at any time.

Modifications to the Service and Prices

.bookified reserves the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice.
Prices of all Services, including but not limited to monthly subscription plan fees to the Service, are subject to change upon 30 days notice from us. Such notice may be provided at any time by posting the changes to the .bookified Site (bookified.ca) or the Service itself.
.bookified shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

Copyright and Content Ownership

All content posted on the Service is must comply with Canadian copyright law.
We claim no intellectual property rights over the material you provide to the Service. Your profile and materials uploaded remain yours.
.bookified does not pre-screen Content, but .bookified and its designee have the right (but not the obligation) in their sole discretion to refuse or remove any Content that is available via the Service.
The look and feel of the Service is copyright© 2023 .bookified Software Ltd. All rights reserved. You may not duplicate, copy, or reuse any portion of the HTML/CSS or visual design elements without express written permission from .bookified.

Privacy Statement

We are committed to protecting your privacy. Only authorized employees within the company on a need to know basis use any information collected from individual Clients. We constantly review our systems and data to ensure the best possible service to our Clients. We will investigate any offences for unauthorized actions against computer systems and data with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible

Confidentiality

Any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than our employees and if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

Log Files

We use IP addresses to analyses trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Cookies

Like most interactive web sites this Company’s website uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.

Erasure of data

If you would like your account deleted and your personal data eliminated please contact us at support@bookified.ca and include your name, surname and email address. Add ‘Revoke Personal Data’ to the title and we will delete all personal data within 2 weeks.

General Conditions

Your use of the Service is at your sole risk. The service is provided on an “as is” and “as available” basis.
You understand that .bookified uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Service.
You must not modify, adapt or hack the Service or modify another website so as to falsely imply that it is associated with the Service, .bookified, or any other .bookified service.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without the express written permission by .bookified.
We may, but have no obligation to, remove Content and Accounts containing Content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
Verbal, physical, written or other abuse (including threats of abuse or retribution) of any .bookified customer, employee, member, or officer will result in immediate account termination.
You understand that the technical processing and transmission of the Service, including your Content, may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
.bookified does not warrant that (i) the service will meet your specific requirements, (ii) the service will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the service will be accurate or reliable, (iv) the quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations, and (v) any errors in the Service will be corrected.
You expressly understand and agree that .bookified shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if .bookified has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the service; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the service; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to the service.
The failure of .bookified to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and .bookified and govern your use of the Service, superseding any prior agreements between you and .bookified (including, but not limited to, any prior versions of the Terms of Service).
Questions about the Terms of Service should be sent to support@bookified.ca

Rules for SMS and Email Reminders

Messages which are obscene, defamatory, threatening, intimidating, harassing, hateful, exploitative, abusive, racially or ethnically offensive, or which instigate or encourage conduct that would be illegal or otherwise inappropriate, such as promoting violent crimes, endangering or exploiting children or others, or coordinating harm;
Fraudulent messages, including but not limited to impersonation, misrepresentation, scams, phishing, or any deceptive messages used to lure consumers into providing their or another person’s personal information, including but not limited to medical, health or financial information;
Cold messaging, including but not limited to messaging without proper consent and opt-out language;
Malicious content, including but not limited to malware or viruses;
Messages relating to the offer, promotion or sale of cannabis, CBD or vape products (including e-cigarettes), regardless of whether or not those messages explicitly contain cannabis terms, images, or links to cannabis websites;
Messages relating to the offer, promotion, or sale of kratom or other paraphernalia products;
Messages relating to the offer, promotion or sale of prescription medication;
Messages relating to the offer, promotion or sale of gambling, including but not limited to references or links to casino apps or gambling websites;
Messages relating to the offer, promotion or sale of sexual or adult services;
Messages relating to the promotion of hate speech;
Messages relating to the offer, promotion or sale of alcohol;
Messages relating to the offer, promotion or sale of firearms;
Messages relating to the offer, promotion or sale of tobacco-related products;
Messages, including but not limited to new loan solicitation, relating to high-risk financial services, including but not limited to affiliate lending, payday loans, short-term high-interest loans, third-party (i.e. originating from any party other than the one which will service the loan) loans, student loans, cryptocurrency, or stocks and other investment platforms;
Messages relating to third-party lead generation or marketing services that buy, sell, or share consumer information, including but not limited to affiliate marketing;
Messages related to third-party lead generation or marketing services that engage in deceptive marketing;
Messages relating to debt collection or forgiveness, including but not limited to third-party (i.e. originating from any party other than the one which will service the loan) debt collection, debt consolidation, debt reduction, or credit repair programs;
Messages relating to “get rich quick schemes”, including but not limited to deceptive work-from-home programs, risk investment opportunities, pyramid schemes, mystery shopping, or multi-level marketing;
Messages relating to the sale of fireworks or explosives.

Additional Clauses:

Consent: You (“Tenant”, “Partner”, “Your Business”) must obtain proper consent from the recipients of the messages. This is especially important for compliance with various data protection and privacy laws.
Compliance with Laws: You (“Tenant”, “Partner”, “Your Business”) must comply with all applicable laws and regulations in their jurisdiction, including but not limited to data protection and privacy laws.
Indemnity: You (“Tenant”, “Partner”, “Your Business”) agrees to indemnify the company against any claims or damages that may arise from their use of the service.
Termination: .bookified reserves the right to terminate Your (“Tenant”, “Partner”, “Your Business”) access to the service for breach of these terms.
Changes to Terms: .bookified reserves the right to modify these terms at any time.
Purpose of Service: The primary purpose of the SMS and Email reminder feature is to notify your (“Tenant”, “Partner”, “Your Business”) clients of their upcoming appointments. It may also be used to notify your (“Tenant”, “Partner”, “Your Business”) clients of promotional business campaigns. Any use beyond these purposes is not permitted.
SMS Fair Usage Policy: Each business is allocated 300 SMS messages per month per staff member as part of our fair usage policy. This allocation is based on the following calculation: Assuming a salon staff member has 8 appointments per day and works 22 days in a month, they would send approximately 176 messages (1 message per appointment) in a month. Therefore, an allocation of 300 messages per month per staff member allows for a reasonable buffer while ensuring fair usage of our services. If you (“Tenant”, “Partner”, “Your Business”) require more SMS credits, they may contact us at support@bookified.ca for a customized plan.
Email Reminders: There is no limit to the number of email reminders that each business can send per month per staff member. We understand the importance of keeping your clients informed and engaged, and we are pleased to offer unlimited email reminders as part of our service. However, we reserve the right to impose limitations if we determine that the volume of email reminders is affecting our system performance or causing undue strain on our servers. We will provide notice of any such limitations as and when they are implemented.